References · Case Study
Topic: Topcart Managed Print Service (Topcart Comfort)
When a colleague reports a problem, one call to Topcart is all it takes, and action is taken immediately—with no call center, hotline or long waits for a technician.
AptarGroup, Inc. is one of the world’s leading companies in dispensing systems for consumer goods and healthcare and has more than half a century of experience in the world of consumer packaging. Within its various business segments—Beauty + Home, Food + Beverage and Pharma—Aptargroup offers a broad range of needs-based and innovative dispensing systems. Aptar Dortmund GmbH belongs to the Beauty + Home segment and produces, among other things, pumps, valves and spray heads for cosmetics companies. These include dispensing systems for creams, shaving foam and deodorant—always custom-made for the customer.
Aptar Dortmund GmbH has been a customer of Topcart GmbH for almost 20 years, and for good reason. For 15 years, Ms. Wagner has been responsible for the company’s 120 devices and is the person in charge when it comes to Print Management. When she joined the company, Aptar Dortmund GmbH was already one of Topcart GmbH’s satisfied customers, and Ms. Wagner was quickly convinced as well—and remains so to this day. The reason is Topcart’s reliability, the speed with which deliveries and technician appointments are handled, and above all the consumption-based concept: customers only pay for the toner, while the complete all-round service is included. This includes service, maintenance, spare parts, as well as the replacement and disposal of consumables and devices. In the event of a technical fault, a technician is on site within 24 hours to solve the problem or replace the device free of charge, guaranteeing Ms. Wagner 100% operational reliability. Simple billing based on toner consumption also ensures a high level of planning certainty, with no additional investments or minimum purchase quantities and no hidden costs. This makes it possible to calculate costs precisely, which benefits not only Ms. Wagner but especially the accounting department.
With Topcart, Ms. Wagner has a reliable IT service partner that takes care of everything. This gives her more time for the core business and her important tasks. When a colleague reports a problem, one call to Topcart is all it takes, and action is taken immediately—with no call center, hotline or long waits for a technician. In the event of serious problems, the technician comes by the same day and repairs the device. If this is uneconomical, Ms. Wagner receives a new device. Here too, the service is provided very quickly, so Ms. Wagner experiences no disruption to everyday office operations and her employees can fully concentrate on their work. In 2017, Aptar celebrated its 20th anniversary of working with Topcart—this speaks for itself. -Amadeus FiRe -Rödermark Municipal Administration -Braunschweig Adult Education Centre -Steigenberger Hotel Linz -Storopack Deutschland GmbH & Co. KG -Ubbink -Dr. Friedbert Maier Steuerberatungsgesellschaft -häwa GmbH -Hypo Vorarlberg Bank AG -Editho GmbH -Aptar Dortmund -Agosi AG -Evangelisches Krankenhaus Lutherstift -Auto Schmitt (2017) -Trocellen (2018) -Röser (2018) -Okulen Ottensteiner Kunststoff (2018) -Kuipers (2019) -Sulzbach/Saar Municipal Utilities (2019) -VINK (2019) -Internationale Transport-Kontor ITK (2020) -Steinway & Sons (2023) -Altomünster Market Municipality (2024) -Borken Municipal Utilities (2025)
With Topcart, Aptar has a reliable IT service partner that takes care of everything. This gives the IT department more time for its core business and important tasks. When a colleague reports a problem, one call to Topcart is all it takes, and action is taken immediately—with no call center, hotline or long waits for a technician. In the event of serious problems, the technician often comes by the same day and repairs the device. If this is uneconomical, Aptar receives a new device. Here too, the service is provided very quickly, so there is no disruption to everyday office operations and employees can fully concentrate on their work. In 2017, Aptar celebrated its 20th anniversary of working with Topcart—this speaks for itself.
Working together
Philipp Mayer
Key Account Manager for Managed Print Services
It is important to me that we focus on your actual requirements—not follow a one-size-fits-all approach. I will advise you independently on your entire device fleet, regardless of whether you want to buy, rent or lease.
