References · Case Study
Topic: Topcart Managed Print Services (Topcart Comfort)
Since we no longer have to deal with the devices internally, I save not only time but also personnel resources. Not only I, but all my employees can carry out their daily work without interruptions.
Dr. Friedbert Maier Steuerberatungsgesellschaft mbH was founded in 2000 by the qualified business economist and tax advisor Dr. Friedbert Maier, who holds a doctorate. With a team of 25 employees, the firm advises self-employed individuals, companies, private individuals, and nonprofit organizations on a wide range of tax and business matters.
Friedbert Maier is the founder and managing director of the firm and considers organizing and monitoring business processes as well as acquiring clients and services to be among his main responsibilities. He is also responsible for procuring hardware and software. Five years ago, this also included the 14 desktop printers and multifunction devices as well as the associated consumables, which he purchased inexpensively from an online shop. “However, I was missing technical service and maintenance for the devices. In the event of a defect, I had to request an external technician, which was often associated with high costs. In addition, external technicians are often unreliable, resulting in long waiting times during which we were unable to use the printers,” Maier explains the situation.
“In 2011, a long-standing acquaintance started working at Topcart and soon introduced us to the usage-based Managed Print Services solution (Topcart Comfort), which was a perfect fit for our requirements,” says Maier. With this Managed Print Services package, Friedbert Maier pays a fixed price for toner that includes all important services. These include technical service, all necessary maintenance, and all replacement and wear parts. If a repair is no longer economical, an equivalent replacement device is also included in the price. There are no additional charges, minimum purchase quantities, or monthly fixed costs. Toner is ordered and paid for based on consumption. “The price-performance ratio immediately convinced me. In addition, our long-standing acquaintance provided us with a trustworthy and competent contact person, which was extremely important to me.”
Thanks to Topcart’s comprehensive service, Friedbert Maier no longer has to invest any time in the devices and can concentrate fully on his important responsibilities as managing director. He does not have to budget for additional charges for external technicians and can calculate costs precisely. In addition, through Topcart, the firm receives suitable HP devices that are compatible with its business software.
“Since we no longer have to deal with the devices internally, I save not only time but also personnel resources. Not only I, but all my employees can carry out their daily work without interruptions. Our competent contact person also provides us with advice on all matters and reliably takes care of orders and repairs. One email is all it takes, and the materials arrive at our office promptly. As a result, we no longer have to plan for long waiting times.”
Working together
Philipp Mayer
Key Account Manager for Managed Print Services
It is important to me that we focus on your actual requirements—not follow a one-size-fits-all approach. I will advise you independently on your entire device fleet, regardless of whether you want to buy, rent or lease.
