References · Case Study
Topic: Topcart Managed Print Services (Topcart Comfort)
All devices are serviced by Topcart, which means a 100% functionality guarantee for us.
In 1907, Georg Härdtle opened a small metalworking shop in Wain, Baden-Württemberg—this marked the beginning of häwa’s history. From the late 1940s onward, the company manufactured woodworking machinery and entered the control cabinet manufacturing business in 1959. Today, häwa is a reliable partner for sophisticated cabinet and enclosure systems and generates annual revenue of more than 54 million euros. The machine manufacturer employs more than 400 people at three locations in southern Germany, as well as 38 exclusive representatives across large parts of Europe, the USA and China. häwa GmbH is also one of the founding members of Cabinet Partners, an open, dynamic and globally active alliance of leading specialists that meets even the most complex customer requirements.
“In Procurement, we take care of purchasing all materials needed within the company—from office supplies to merchandise. This includes, for example, fans and lights installed in the control cabinets. For several years now, procuring printers has also been part of Procurement’s responsibilities. Initially, we only had a few HP printers, which were repaired by an external office equipment technician. He subsequently invoiced us for the repair, spare parts and travel time. We purchased the consumables from another supplier. As the number of devices increased, so did the effort and costs we invested in device management. In addition, we sometimes had to send the printers in for repair and were then unable to use them for more than a week. During this time, we either had no printing facilities at all or had to use devices in other departments, which often involved long walks. With fax machines, the required numbers were also usually not saved. All in all, our work processes were made considerably more difficult and unnecessarily delayed.”
“A long-standing Topcart consultant introduced us to the usage-based Managed Print Services concept and made us a corresponding offer. We were impressed by the free same-day or next-business-day service, and the price-performance ratio was also right—particularly because maintenance, repairs and replacement devices are provided free of charge. After deciding to work with Topcart, we transferred our devices to the full guarantee. To this day, we conveniently purchase toner via call-off order forms, which we can access at any time through the Topcart24 webshop. They are then delivered to our premises within two days.”
“Today, our fleet consists of around 30 laser printers and fax machines distributed across the branches in Wain, Bad Wörishofen, Maintal and Duisburg. All devices are serviced by Topcart, which means a 100% functionality guarantee for us. The greatest advantage is that we no longer have to send the devices in and wait weeks for a repair. In the event of a fault, we call Topcart, and a qualified technician resolves it within 48 hours. If a repair becomes uneconomical, we immediately receive a replacement device free of charge. As a result, we no longer have extended work processes or long walks. We can also calculate and monitor our costs precisely because we have a fixed price without subsequent charges or unplanned costs. Maintenance, service and repairs, as well as all spare and wear parts, are already included in the price. We have a personal contact who we can call with any concerns. He takes care of the problem and is always available to provide advice. This allows both me and my employees to work without disruption. The result for us: We have been a satisfied Topcart customer for more than 15 years.”
Working together
Philipp Mayer
Key Account Manager for Managed Print Services
It is important to me that we focus on your actual requirements—not follow a one-size-fits-all approach. I will advise you independently on your entire device fleet, regardless of whether you want to buy, rent or lease.
