References · Case Study
Topic: Topcart Managed Print Service (Topcart Comfort)
We receive all services relating to device management from one IT service partner—and all across manufacturers.
Evangelisches Krankenhaus Lutherstift Frankfurt (Oder)/Seelow has two locations: Geriatric patients are treated primarily in Frankfurt (Oder). The Seelow location, on the other hand, provides medical services in internal medicine, surgery and endoscopy. An emergency outpatient department ensures comprehensive emergency care for patients from the Märkisch-Oderland district.
The printing devices at both locations are managed by the central IT department in Frankfurt (Oder). This primarily includes user support as well as selection and procurement. The IT department also ensures that the devices always function flawlessly and are up to date. Consumables are procured through the warehouse. Until a year and a half ago, repairs were also handled by the IT department in Frankfurt (Oder). If a printing device was defective, the IT employee took it to an external technician. However, this often involved long travel times and high fuel costs. “At the two locations, we have 77 workplace printers, although the Seelow location is about 30 minutes from Frankfurt (Oder). If a device broke down, I took it in for repair and then collected it again. We wanted to reduce the resulting costs and the considerable time involved by working with a reliable IT service partner. It was important to us to have competent, objective and friendly contacts whom we could rely on.”
Through a colleague who had received a positive reference for Topcart from the authority in Seelow, the hospital also came into contact with the manufacturer-independent IT service partner. A long-standing Topcart consultant then presented the Managed Print Service package. The comprehensive offering immediately impressed them:
„The all-round service is fully included in the price, i.e. the technical service, all necessary maintenance, replacement and wear parts, as well as replacement devices. And, of course, the toner we obtain from Topcart. We therefore receive all services relating to device management from one IT service partner—and all across manufacturers. We do not have to make any additional payments, for example for travel expenses; instead, we pay a fixed price for the toner with no hidden costs.“
Since partnering with Topcart, the IT employee has had more time for his main tasks and spends less time in the car taking defective devices to and collecting them from repair. Precise calculation of delivery times also supports efficient time management. “If I reorder materials in the morning, they are delivered to us on the next working day. This allows us to plan very precisely and, above all, rely on receiving the goods promptly. In the event of malfunctions or any other concerns, I simply contact our consultant, who is always available to us and promptly answers emails and calls. He takes care of the devices at both locations, so I am no longer distracted from my main tasks and can use my working hours effectively.” Thanks to the free technical service, Evangelisches Krankenhaus Lutherstift Frankfurt (Oder)/Seelow also reduces the costs incurred for repairs as well as fuel and personnel costs.
Working together
Philipp Mayer
Key Account Manager for Managed Print Services
It is important to me that we focus on your actual requirements—not follow a one-size-fits-all approach. I will advise you independently on your entire device fleet, regardless of whether you want to buy, rent or lease.
