References · Case Study
Topic: Topcart Managed Print Service (Topcart Comfort)
I have not yet encountered a company that offers the same service as Topcart.
Amadeus FiRe AG is one of Germany’s leading personnel service providers. At 19 locations throughout Germany, Amadeus FiRe offers needs-based and flexible personnel solutions in the commercial and IT sectors by placing and supplying specialists and managers in the areas of accounting, office, banking, and IT services. Through its affiliation with the subsidiary companies “Steuer-Fachschule Dr. Endriss” and “Akademie für Internationale Rechnungslegung,” the listed Amadeus FiRe Group supports companies with a broad range of complementary services, each tailored to their individual needs.
All matters relating to the IT infrastructure are handled by the internal IT department. This includes, for example, hardware repairs and IT support for employees. More than ten years ago, the IT department procured printers and multifunction devices in the form of “all-in-one packages” from an international manufacturer. Service was included in these packages. Over time, the quality of the service continued to decline, prompting the IT department to reorganize its device management.
“We have always had a harmonized device landscape and wanted to maintain it. At some point, the service provided by our former supplier was restructured and subsequently managed from abroad. For us, this meant endless calls to the call center. Overall, the service deteriorated considerably, making the entire process very time-consuming.”
This had a negative impact on the entire company, as invoices are issued weekly at Amadeus FiRe and represent an important process for securing revenue. Device malfunctions and lengthy coordination processes with the call center led to undesirable disruptions and delays in workflows.
For this reason, the IT department was looking for a faster and more flexible solution that would reduce toner costs. A colleague then recommended Topcart as a reliable IT service partner.
“We arranged an appointment with a Topcart consultant, who provided us with detailed information about the Managed Print Service (MPS) package.
The consumption-based overall concept immediately convinced us. The principle is very simple: We purchase high-quality toner from Topcart and, in return, receive a manufacturer-independent full warranty for our devices.”
With Topcart’s MPS package (Topcart Comfort), toner is purchased as needed at a fixed price. This includes complete technical service, all necessary maintenance, as well as the required replacement and wear parts. If a repair is no longer economical, Amadeus FiRe receives a replacement device free of charge.
“Another advantage is free disposal. Previously, we always had to assign someone at each location to dispose of the device somewhere at a cost. With the MPS package, Topcart handles this. Empty toner cartridges are also collected in return boxes, which are likewise picked up and disposed of by Topcart.”
Today, the company uses more than 120 devices, including fax machines and workplace printers, at all 19 locations in Germany. All of them are organized and managed by Topcart. The locations and departments order the toner themselves, while the invoices are processed in Frankfurt am Main, ensuring that the IT department never loses track of the materials consumed.
“Since working with Topcart, our service processes have become significantly simpler. We call our consultant, and he takes care of any problems or collections at all locations. This is a great relief for all employees. We no longer spend endless amounts of time on the call center hotline, and there are no delays in sending invoices. A major advantage for us is our cooperative and highly committed consultant. We communicate once a week, and he takes care of all our concerns. This allows us to focus entirely on our tasks.”
With Topcart, the IT department achieved its goals and optimised costs. To this day, they remain convinced by the Topcart Comfort concept.
“Since the price really includes everything, we have no additional charges or hidden costs, for example for travel to service appointments. This allowed us to reduce our overall costs while receiving high-quality toner. I often receive calls from other providers who appear to offer similar concepts at first glance. When I ask more detailed questions, the hidden costs usually emerge. I have not yet encountered a company that offers the same service as Topcart.”
Working together
Philipp Mayer
Key Account Manager for Managed Print Services
It is important to me that we focus on your actual requirements—not follow a one-size-fits-all approach. I will advise you independently on your entire device fleet, regardless of whether you want to buy, rent or lease.
