References · Case Study
Topic: Topcart Managed Print Service (Topcart Comfort)
By working with Topcart, we not only save real money, but also always have complete transparency regarding our costs and can use our time much more effectively thanks to the free technical support and the Printer Control software, allowing us to focus on our core business.
Hypo Landesbank, headquartered in Bregenz, the capital of Vorarlberg, was founded more than 100 years ago. Today, it is a strong regional bank with more than 700 employees and 24 branches, and has ranked among Austria’s top banks in terms of earnings for many years. When it comes to print management, Hypo Landesbank has relied on Topcart for more than eight years.
“Before working with Topcart, the biggest problem was primarily the support provided by two service providers and their lack of reliability regarding the printing equipment landscape. We were looking for a solution that would optimise our coordination efforts in service situations, thereby increase work efficiency and reduce costs. However, it was particularly important to us that we would receive all services from a single source in the future.”
“Following an analysis of the current state of the equipment landscape, Topcart recommended implementing a full-service cost-per-page solution. Hypo Landesbank Vorarlberg operates a total of 220 printing devices and scanners across its entire branch network. The fast response capability of Topcart’s technical support is particularly important here in order to resolve faults quickly and guarantee productivity. The special advantage: If a device breaks down, it is replaced quickly and free of charge with a suitable device. Topcart’s independent Printer Control software (TC CARL) is particularly useful for increasing work efficiency. It is not only incredibly easy to use, but also provides a clear overview of the entire fleet at a glance. For example, the program shows how many pages have been printed for each cost center, where faults occur, and automatically sends an email notification when toner is running low. This allows us to respond quickly before a problem even arises. Tedious inspection rounds are now a thing of the past.”
“By working with Topcart, we not only save real money, but also always have complete transparency regarding our costs and can use our time much more effectively thanks to the free technical support and the Printer Control software, allowing us to focus on our core business. For example, whereas in the past it took several days to manually compile the number of pages printed, thanks to the software we can now complete this task within two hours.”
Working together
Philipp Mayer
Key Account Manager for Managed Print Services
It is important to me that we focus on your actual requirements—not follow a one-size-fits-all approach. I will advise you independently on your entire device fleet, regardless of whether you want to buy, rent or lease.
