Topcart Comfort comes with complimentary technical service for your printers and multifunctional devices. Our network of experienced technicians is available to you throughout Germany and Europe, ensuring swift and reliable onsite support in matters of device-related needs or problems. Technician travel times and service fees are free of charge, regardless of the number of service calls required!

Thus, you never have to deal with device maintenance or service again, as you are actually outsourcing these matters to us!

In case a repair is no longer possible or cost-effective, we replace defective printers or multifunctional devices with your choice of a new device of equal value. Ownership is transferred to your company upon delivery.

We therefore achieve a continuous optimisation of your device environment and you will never have to invest in any new devices again!

Our device recommendations are based on TC Rating, our manufacturer-independent device rating system for printers and multifunctional devices, in regards to their efficiency, price/performance ratio, user-friendliness and sustainability.

Within the scope of Topcart Comfort we provide complimentary use of TC CARL – our manufacturer-independent digital management platform for your printers and multifunctional devices. It constitutes the basis for a smart, virtually self-monitoring device environment. 

TC CARL features a detailed device summary, including fill levels and device information, creates statistics, such as usage or capacity utilisation and facilitates customised list-management of your devices, to name just a few of its many capabilities.

TC CARL displays malfunction notifications and places orders for replacement- and wear parts on a predictive basis, before your devices become inoperative. Should repairs be necessary, technician requests are placed automatically.

TC CARL reports cartridge fill levels, as soon as these reach certain minimum levels, based on the preferences you have created in your settings. I also gives you an option to select automated ordering of required consumable materials.

Topcart Comfort gives you personal access to Topcart24, our digital platform for all Topcart services. In Topcart24 you can quickly and easily take care of all your concerns and administrative activities, for example:

• Ordering consumable materials
• Order tracking
• Placing service requests
• Requesting pickup of empties or collection containers
• User administration, featuring branch office structure
• and much more!

With our Topcart Comfort All-Inclusive-Concept you achieve average cost savings of 20 – 30 %. Not to mention the time you are saving with the multitude of services and support we provide. 

We have created a simple and transparent billing model for you. It is based on your usage of consumable materials. That means you only pay for what you actually bring to paper, and not for some inaccurate page price or similar concepts. There are no minimum order amounts, no flat fees and no subsequent billing. It makes your budget planning very predictable!

Topcart Comfort can be realised on an immediate basis, regardless of number, age or printing volume of your current device environment.