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Services · Devices & Service · Technical Support

All-round service for your printer environment

When printing devices come to a standstill, entire departments are often unable to work. An unnecessary and unwanted burden for IT. Topcart offers companies throughout Germany and Europe professional technical on-site service. Manufacturer-independent!

  • In-house Customer Support Center
  • Technician network in DE + EU
  • Free service (with Topcart Comfort)
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Discover Topcart Comfort

Technical Support from Topcart

Technical support that really takes the strain off your IT.

We take care of the technical support for your entire printer environment – from the initial fault report through to the solution. Whether hardware, software, on-site service or remote support: Our experts take care of everything so that your printers function reliably and your IT team has one less thing to worry about.

Service Hard- und Software

Support for your entire printer environment (hardware and software)

Whether it is a paper jam, faulty print quality, device errors or problems in software-supported processes: Our support team takes care of the entire printing environment – remotely and, of course, directly on-site. This means technical problems are resolved quickly and your printers remain reliably operational.

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Service IT-Entlastung

You take care of your IT, we take care of your printers.

Our aim is clear: Your IT team should ideally no longer have to worry about the printer environment at all. We take care of the technical support, coordinate the necessary measures and ensure that your devices function reliably. This gives your IT team more time for the tasks that really matter to your company.

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Serviceeinsatz

Fast help wherever you need it (throughout Germany and Europe)

Our technician network is available to you throughout Germany and Europe. From our headquarters in Wiesbaden, our customer support team coordinates all on-site assignments and ensures fast assistance. For Topcart Comfort customers, the technician service, any required spare parts and, if necessary, even a replacement device are fully included.

Learn more about Topcart Comfort
Expertensupport

Expert support from true professionals (1st, 2nd and 3rd level)

Our support team consists of experienced specialists in 1st, 2nd and 3rd level support. You can reach us by telephone or email. You can also request service via our online tools TC CARL and Topcart24. You will always speak to people who understand your concern and take personal care of it – no AI, no anonymous call center.

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Banner Verbrauchsmaterial

Consumables

We keep your entire device environment running smoothly.

The best printer cannot operate without toner, of course! At Topcart, you get everything from a single source: from toner cartridges and technical support to the right choice of device, including software solutions for even smoother processes in Print-Management.

If you use TC CARL – our smart Printer-Manager for simple device management – it re-orders consumables in good time before the printer stops printing. This not only saves time, but also storage space for toner.

To TC CARL

Incidentally, consumables form the basis for billing our all-in-one package for your printer environment – Topcart Comfort. This means you enjoy all services included!

To Topcart Comfort

TOPCART COMFORT · ALL-INCLUSIVE CONCEPT

One price, everything included.

A comprehensive, worry-free contract (Topcart Comfort): devices, service, toner, spare parts and software – bundled, predictable and manufacturer-independent.

With our all-inclusive package, you can confidently leave Print Management to us and receive everything you need from a single source.

Technical support

Replacement and maintenance parts

Replacement devices

Printer management

Online service portal

Including time and cost savings!

Request a Topcart Comfort offer

References

Customers who trust us

  • We would particularly like to highlight the smooth operation and continuous development of the solutions, which consistently meet our requirements. Another major advantage is the customer service: inquiries are handled quickly, competently and with a solution-oriented approach.

    Uehlfeld Administrative Community

  • Maintenance, support and troubleshooting are always handled professionally, quickly and to our utmost satisfaction. We particularly appreciate the technical expertise and the short response times both by telephone and via the Topcart online portal.

    Fecken-Kirfel GmbH and Co. KG

  • The support for our multifunction printers in Cologne and Berlin is absolutely reliable. Thanks to the on-site technician, problems are resolved quickly and without complications. We are very satisfied and can recommend working with Topcart without reservation.

    R.S.D. plus Rheinische Sicherheitsdienste GmbH & Co.KG

  • Support requests are handled promptly, and any printer issues that arise are resolved professionally and courteously. Communication is straightforward and efficient.

    German Association for Personnel Management

  • We have been a contracted customer since 2008 and during this time have had nothing but positive experiences with Topcart. Our contacts are characterized by short response times, and on-site service is always provided promptly and to our complete satisfaction.

    Merlin Entertainments Group Deutschland GmbH

  • In the event of a malfunction, we can always rely on your competent and solution-oriented technical support. This is particularly invaluable for us and our customers in the hotel industry, where downtime is critical. Your team’s exceptionally fast response times enable us to guarantee our hotel customers an almost uninterrupted service.

    FocusNet GmbH

  • We particularly appreciate your team’s dedicated, reliable and fast service, as well as Topcart’s comprehensive contract concept. In addition to technical support, this also includes all replacement and maintenance parts as well as necessary replacement devices, providing us with a reliable and efficient complete solution.

    City of Beeskow

  • The automated and timely delivery of printer toner in particular, as well as the reliable and prompt repair of defective devices, are exemplary. Printers that could not be repaired for economic or technical reasons were promptly replaced with comparable devices at no additional cost.

    Naab-Werkstätten GmbH

  • Over the past few years, your support has enabled us to resolve both errors and repairs on our devices as quickly as possible. As the point of contact, I greatly appreciated the excellent communication in all situations, which was always factual, competent and friendly, even in stressful situations.

    Wernberg-Köblitz Market

Read more references & case studies

Strong partners

We work with the leading manufacturers

Here for you personally

Your contact for technical support

Ingrid Schlotmann

Ingrid Schlotmann

Head of Technical Customer Support

We aim to keep service incidents at our customers’ premises to an absolute minimum. To achieve this, we coordinate technician assignments for our customers throughout Europe and also provide assistance remotely at any time. We relieve IT departments of hardware and software issues so that, ideally, they no longer have to worry about their printers at all.
+49 611 949 19 999
Contact Request a callback

Contact

Do you need technical support?

Our technicians are available to our customers throughout Germany and Europe. If you need to report a fault, contact our technical support team – by telephone or email:

+49 611 949 19 999
support@topcart.com

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Frequently Asked Questions

Technical Support – Explained briefly.

How do we report a service case to Topcart?

You can report service requests to us by email or telephone. Alternatively, you can use our Topcart24 online portal and report the printer fault via your customer profile in our ticketing system. Our technical support team will get back to you as soon as possible.

How much does a service visit for a printer cost?

With Topcart Comfort, service visits are completely free of charge for our customers. If replacement or maintenance parts need to be replaced in the event of a fault, these are also free of charge and will be installed by our technician.

What happens if a printer can no longer be repaired?

That can indeed happen; printers also have a limited service life. As part of Topcart Comfort, printers that can no longer be repaired are replaced free of charge with a comparable device.

Can we also receive service from you for the devices at our branch in Austria?

Yes. With our technician network, we also support customers and branches in EU countries.

What if we have printing devices from several manufacturers in our company?

Topcart is manufacturer-independent. This naturally also applies to our technical service. Many of our customers have a printer environment with different models or devices from several manufacturers.